মেনু নির্বাচন করুন
পাতা

প্রশিক্ষণের বিস্তারিত

01. Customer Service Excellence & Office Etiquette (NBM-001).

Topic

 code

Topic

Time

Class Hour

Trainer

-

নিবন্ধন ও প্রাক-প্রশিক্ষন পরীক্ষা

০৯:০০-০৯:৩০

 

 

সিএস-০১

সূচনা পর্ব ও গ্রাহক সেবার গুরুত্ব অনুধাবন

০৯:৩০-১০:১০

 

সিএস-০২

গ্রাহক সেবার ধারনা ও গ্রাহকের ধরন এবং বিভিন্ন ধরনের গ্রাহক মোকাবেলা, গ্রাহকের ৬টি মৌলিক চাহিদা

১০:১০-১১:৩০

 

চা-বিরতি-১১:৩০-১১:৪০

সএিস-০৩

গ্রাহক অভিযোগ, মোকাবেলা করণ, উত্তম গ্রাহক সবো, গ্রাহক উদ্বুদ্ধ করনরে কৌশল, গ্রাহক সবোর ধাপসমূহ

১১:৪০-১৩:০০

 

নামাজ ও লাঞ্চ বিরতি

সিএস-০৪

কর্মক্ষেত্রে সদাচরণ, গ্রাহককে ‘না’ বলার কৌশল, শারীরিক ভাষার ব্যবহার,দূরালাপনী ও ইলেকট্রনিক মাধ্যম ব্যবহারে সদাচার, গ্রাহকদের সাথে করনীয় ও বর্জনীয় আচরণ

১৩:৪৫-১৫:০৫

 

সিএস-০৫

ভূমিকাভিনয়, প্রশ্নোত্তর পর্ব

১৫:১০-১৫:৫০

 

সিএস-০৬

কোর্স পর্যালোচনা ও প্রশিক্ষনোত্তর পরীক্ষা

১৫:৫০-১৬:৩০

 

 

02. PBS Fund Management (NBT-28).

Topic

 code

Topic

Time

Class Hour

Trainer

-

Registration

09:00-09:20

-

 

F-01

Introduction Various Funds of PBS

09:20-10:00

01

 

F-02

Cash General Fund and Bill Collection Bank Account

10:00-10:40

01

 

F-03

Imprest Fund and its Management

10:40-11:20

01

 

Tea Break

11:20-11:40

-

 

F-04

CPF, Gratuity and MembershipFund Management

11:40-12:20

01

 

F-05

Workmen Compensation and Employee Benevolent Fund

12:20-13:00

01

 

Prayer & Lunch Break

13:00-14:00

-

 

F-06

Awareness and Requirement of ISO 9001:2015

14:00-14:40

01

 

F-07

Disaster Management

14:40-15:20

01

 

F-08

Ethics & National Integrity

15:20-16:00

01

 

F-09

Closing Session (Question & Answer Review and Closing Speech)

16:00-16:40

01

 

 

03. Office Environment (NBT-30).

Topic

 code

Topic

Time

Class Hour

Trainer

-

Registration

09:00-09:20

-

 

T-01

Concept of office environment.....Physical and non-physical office environmental elements those should be provided by the Management.

09:20-10:00

01

 

T-02

Role of Management To ensure congenial and cmployee friendly office environment. 

10:00-10:40

01

 

T-03

Duties and Responsibility of employees for maintaining healthy and congenial office atmosphere.

10:40-11:20

01

 

Tea Break

11:20-11:40

-

 

T-04

Required qualities for PBS employees : As service providing organization

11:40-12:20

01

 

T-05

Benefit of congenial, healthy and working friendly office environment.

12:20-13:00

01

 

Prayer & Lunch Break

13:00-14:00

-

 

T-06

Against Gender Discrimination : Measures should be taken to uphold female employees right and position in work place.

14:00-14:40

01

 

T-07

Awareness and Requirement of ISO 9001:2015 Standard

14:40-15:20

01

 

T-08

Ethics & National Integrity

15:20-16:00

01

 

T-09

Closing Session (Question & Answer Review and Closing Speech)

16:00-16:40

01

 

04. Protection Setting/Relay Setting of Different ACR/Circuit Breaker (NBT-32).

Topic

 code

Topic

Time

Class Hour

Trainer

-

Registration and Pre-Evaluation

09:00-09:20

-

 

T-01

Inauguration & Importance of the Course

09:20-10:00

01

 

T-02

Protection Setting/Relay Setting Of Different ACR/Circuit Breaker

10:00-10:40

01

 

T-02

Protection Setting/Relay Setting Of Different ACR/Circuit Breaker

10:40-11:20

01

 

Tea Break

11:20-11:40

-

 

T-02

Protection Setting/Relay Setting Of Different ACR/Circuit Breaker

11:40-12:20

01

 

T-03

Protection Setting/Relay Setting Of Different ACR/Circuit Breaker Practical.

12:20-13:00

01

 

Prayer & Lunch Break

13:00-14:00

-

 

T-03

Protection Setting/Relay Setting Of Different ACR/Circuit Breaker Practical.

14:00-14:40

01

 

T-03

Protection Setting/Relay Setting Of Different ACR/Circuit Breaker Practical.

14:40-15:20

01

 

T-03

Protection Setting/Relay Setting Of Different ACR/Circuit Breaker Practical.

15:20-16:00

01

 

T-04

Course Review and Examination

16:00-16:40

01

 

 

05. Detection Procedure of Over load Distribution Transformer (NBT-33).

Topic

 code

Topic

Time

Class Hour

Trainer

-

Registration and Pre-Evaluation

09:00-09:20

-

 

T-01

Inauguration & Importance of the Course

09:20-10:00

01

 

T-02

Over load detection Equipment of Distribution Transformer

10:00-10:40

01

 

T-03

Over load Distribution Transformer detection Procedure

10:40-11:20

01

 

Tea Break

11:20-11:40

-

 

T-03

Over load Distribution Transformer detection Procedure

11:40-12:20

01

 

T-03

Over load Distribution Transformer detection Procedure

12:20-13:00

01

 

Prayer & Lunch Break

13:00-14:00

-

 

T-04

Over load Distribution Transformer detection Procedure Practical

14:00-14:40

01

 

T-04

Over load Distribution Transformer detection Procedure Practical

14:40-15:20

01

 

T-04

Over load Distribution Transformer detection Procedure Practical

15:20-16:00

01

 

T-05

Course Review and Examination

16:00-16:40

01

 

 

06. SAIFI & SAIDI (NBT-34).

Topic

 code

Topic

Time

Class Hour

Trainer

Date-22/09/2019

-

Registration

09:00-09:20

-

 

T1

Inauguration & Definition of SAIFI & SAIDI. Why are we here to calculate SAIFI & SAIDI ?

09:20-10:00

01

 

T2

Over view on SAIFI & SAIDE, The key Performance Indicator and Reporting form for SAIFI & SAIDI

10:00-10:40

01

 

T3

Importance of Reliability Matrix and key Performance Reliability.

10:40-11:20

01

 

Tea Break

11:20-11:40

-

 

T4

Classifications of Interruptions, Calculation of indices and Conclusion.

11:40-12:20

01

 

T5

Program Software Installation Practice.

12:20-13:00

01

 

Prayer & Lunch Break

13:00-14:00

-

 

T5

Program Software Installation Practice.

14:00-14:40

01

 

T5

Program Software Installation Practice.

14:40-15:20

01

 

T5

Program Software Installation Practice.

15:20-16:00

01

 

T5

Program Software Installation Practice.

16:00-16:40

01

 

Date-23/09/2019

T6

Data Making (Input and Output by Software) Practice.

09:20-10:00

01

 

T6

Data Making (Input and Output by Software) Practice.

10:00-10:40

01

 

T6

Data Making (Input and Output by Software) Practice.

10:40-11:20

01

 

Tea Break

11:20-11:40

-

 

T6

Data Making (Input and Output by Software) Practice.

11:40-12:20

01

 

T7

Disester Management

12:20-13:00

01

 

Prayer & Lunch Break

13:00-14:00

-

 

T8

Ethics & National Integrity

14:00-14:40

01

 

T9

Awareness and Requirement of ISO 9001:2015

14:40-15:20

01

 

T10

Examination & Closing Session (Question & Answer Review and Closing Speech)

15:20-16:00

01

 

T10

Examination & Closing Session (Question & Answer Review and Closing Speech)

16:00-16:40

01

 

ছবি


সংযুক্তি


সংযুক্তি (একাধিক)



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